If you don't find the answer you're looking for here, please
1-800-214-5226 for assistance.
The Meter Panel is a TV and radio panel made up of thousands of households across the country. These households have been carefully selected to represent their respective regions. Panelists wear special electronic devices called Personal People Meters (PPM). These devices capture their radio listening and television viewing information, upon which broadcast ratings are then calculated.
While we'd like you to remain on our panel for an extended period of time, you may leave whenever you wish. Please keep the box that your PPM equipment arrived in so that you can ship it back to us. If you wish to leave the panel, please contact your Panel Administration Team.
To ensure the integrity of Numeris ratings, it is important that your participation remain confidential. If someone asks about your PPM, simply say you are participating in a special research study. Please do not tell anyone you don't know, or anyone working in the media industry, that your household participates in Numeris ratings.
No, the equipment won't interfere with your reception. You'll continue to receive the same stations that are available to you now.
No. In order for the PPM to pick up the encoded program signal, the sound must be on. That said, do not change your behaviour for the sole purpose of activating the device. Just watch or listen to the TV as you normally do.
No. Reward points are related to the amount of time you wear the PPM each week. It doesn’t matter how much or how little you listen to the radio or watch TV.
Yes. Your PPM will detect all types of radio signals. If necessary, please use your headphone adapter when listening to any of these types of broadcasts.
Contact your Panel Administrator right away to request a replacement.
If you're only away for a weekend, just take your portable charger with you and continue to use your PPM. If you're planning to be away for longer, let your Panel Administrator know when you're leaving and when you'll be back.
No. We'll enclose complete instructions when we send you your equipment. We'll also enclose a telephone number you can call if you need help, although you're unlikely to use it; set up is that simple!
Your Panel Administrator will contact you by telephone, email or text – whichever works best for you.
The panels in each market include all types of homes. Yours was randomly selected as a representative of your community.
We obtain contact information in two ways. The phone numbers, names and address details we use are randomly selected from telephone book listings, cell phone listings included. In addition, we use a computer program to randomly generate new numbers in order to reach unlisted phone numbers.
Regardless of whether you chose it, if you watched it or listened to it we want to know, so please remember to carry your PPM with you wherever you go.
Using your meter is incredibly easy. All you need to do is carry it with you by day and charge it in the portable charger by night.
The PPM can pick up broadcast signals from any device, so please wear it at all times, regardless of if and where you are watching TV.
Yes. If anything changes in your household – e.g. somebody moves in or out, you go on vacation, your TV reception format changes – please contact your Panel Administrator.
When you go out, even as a family, each participating household member should take his or her own PPM as this is the only way we can pick up each individual's listening and viewing for inclusion in the ratings.